Customers Support


THEBABYSOUQ  RETURNS                                                 

  • thebabysouq return policy 
            Free 3 days Return
            If you are not 100% satisfied with your purchase, you can return it for free and get a full refund.
            Just make sure to contact us within 3 days from the day your order is delivered,
            and ensure that the item is in its original packaging,unworn and in the same condition you received
             it. 
            If the item you have received is damaged, defective or not as described on the website,
            you will receive a full refund along with any shipping fees incurred.
                                                  

 REPLACEMENT PARTS     

  • if you want to have spare parts or accessories hpw?          

SHIPPING 

  • Delivery time frames and shipping charges     

     

     WARRANTY

  •  Warranty policy here is the conditions for warrantey :   

    General Conditions for Warranty

    What is covered under the  Warranty?
    The extent of the  warranty given for each product is described alongside each product at THEBABYSOUQ.COM. 
    Duration of  Warranty:
    Each limited warranty lasts for the number of years stated against each product  at THEBABYSOUQ.COM, starting from the date of purchase.

     Conditions for the Limited Warranties:
    The limited warranties are valid from the date of purchase.
    The original purchase receipt is required as proof of purchase.
      
    General legal rights:
    This limited warranty gives you specific legal rights. This limited warranty does not, in any way, affect the rights given to you by law.
                                                                                              

THEBABYSOUQ FAQS

  • How will I know if my order is confirmed?
          You will receive an order confirmation email once payment is complete.
          If you do not see an email come through your inbox, please check your spam folder or contact us
          using the contact us form.
  • My order hasn't arrived. Who should I contact?
           Contact : 
           phone : 0097142678888
           Skype : fouad.areen
           Email: fouad@areenew.ae
  • I want my order now! When can I expect it?
          if your location in dubai, you will reicve your order  same day (1 day work) ,
          if your location out Dubai you will recive your order 3 day work 
  • How will my order be sent and can you provide tracking details?
  • I received a defective/damaged item, can I get a refund?

    In case the item you received is damaged or defective, you could return an item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

  • I received a wrong item, how can I return it? 

    We apologize that you received a wrong item. In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with Free 3 Day Returns 



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